Knowlegebase & FAQ's

Most of Hikvision how to manuals are available here.

We all need to know this, how many times do you think you reset your password each year?

Customers may fail to find hik-connect app on google play app store due to some store policy reasons.

Please use the link below to get the newest version.

It requires Batch Configuration Tools installed our your laptop.

You could download from Hikvision website.


It requires Batch Configuration Tools installed our your laptop.

You could download from Hikvision website.

Details for main/sub Door stations and Indoor stations setup

I've just mounted the junction box and the camera doesn't fit onto it.

The device is online, but unable to view cameras under Main View tab.



When you try to download footage/snapshot/export configuration file via Hikvision device web admin, there is nothing in the destination folder after the process finishes.

With the first versions of Hikvision’s NVR v4.0 firmware, you may have experienced some playback issues that are related.

Applied to : Hikvision devices come with audio input or in-built microphone.


Some sites come with strict network management, here are ports using by Hikconnect service.


Introduces lots of ANPR handy installation info such as mounting height, angle and configuration tips.

Manage ANPR black/whitelist by the spreedsheet on FTP server.


Sometimes your camera's network port may get broken or corruption. You could follow this wiring diagram to replace with a new jack to make the camera work again.


Easy way to integrate with 3rd party platform.

Introduce all of functions of iVMS4200


Basic guide for how to live view, playback and fisheye dewarping.


When you are using the NVR local GUI to live view multiple cameras, some cameras shows “No resource” .

When you are using the NVR local GUI/iVMS4200/webpage to live view multiple cameras, some cameras show a blank screen without any video, however, the video works fine when you double click the camera.

More details help you explore batch configuration tool.

Applied to : Hikvision devices with HikConnect enabled


Applied to : iVMS4200 v2 upgrade to v3, and keep all of existing devices.


1* outdoor station call 1* indoor station

1* outdoor station call Multi indoor station

Multi outdoor station call 1* indoor station

Multi outdoor station call Multi indoor station

FAQ: sub device or indoor station is offline

Keypad module

Firmware update